Smart Toilet Bidet FAQ

What is this?

Commonly referred to as "Japanese Toilets" because they can be found on virtually every toilet in Japan. Simply, SMARTO bidets are very advanced toilet seats that washes your bum with gentle warm water and dries you with warm air. Toilet paper is not necessary. SMARTO bidet replaces the toilet seat. Installation typically takes 20 mins, and all necessary parts are include. No new plumbing, no extra space needed.

I never used a bidet before, does it hurt?

No, it feels amazing, like a shower. We also created 5 water pressure settings, so you can always start at the lowest setting to get used to the sensation.

Who will love a bidet?

The early adopter tech smart gadget loving man - he who can appreciate the toilet as a Throne that must provide ultimate comfort and unquestionable cleanliness. 

Women - the ultra comfortable feminine wash feature is something she can't live without. Always fresh and clean, especially during periods.

Elderly - care for the elderly. They will love the warm seat and gentle wash, all controlled by remote, with large buttons.

Would the nozzle get dirty?

No. First, the nozzles are always hidden away inside the bidet seat when it is not in use. Then before and after each use, the self-cleaning mechanism washes the inside and outside of the nozzle to get rid of any potential debris. Finally, the nozzle is made with highly hygienic anti-stick, anti-bacteria material.

Do I still need toilet paper?

Not for cleaning, but a tiny bit of paper can be used to quickly dry off after washing. We highly recommend the built-in air dryer.

Does this fit my toilet?

95% of toilets are compatible, some odd shapes like square or curved toilets are not supported. The mounting plate has up to 30mm of adjustment room to accommodate slight variations in different toilets. Please make some simple measurements before purchase.  

Do I need a plumber to install?

Nope. Our price include installation. After you place the order, our technician  will contact you to arrange installation. Also you can DIY yourself, and can be installed in about 20 minutes.  All parts required to install your bidet will be included with your shipment. 

The main steps are: 1) remove existing toilet seat. 2) screw in SMARTO toilet seat. 3) Connect provided water tubes to water supply to toilet tank. Only tools you would need are a wrench and a screw driver. 

Does a bidet seat need electricity?

Yes, you will need to plug the bidet seat to a nearby electrical outlet.  Like most power cords in Australia, the power cord of your bidet seat has three flat pins. The bidet toilet seat is compatible with any standard 240V outlet.  

Does a bidet seat need a hot water connection?

No.  There is a water heater inside your bidet that heats the water, so only a cold water connection is required.  You'll find an existing cold water outlet behind your toilet, which refills your toilet tank every time you flush.  We provide a T-Connection with your shipment, which you would attach to your existing cold water outlet.  The T-Connection allows the water to run two different ways – one way will be back to your toilet tank, and the other way will be to your bidet toilet seat.

Can I return it?

Bidets are personal hygienic devices.  As such, bidets which have been installed and/or used cannot be returned.  The issue most often cited for a return request is not fitting on the toilet.  

If you notice fitting issues after receiving your bidet toilet seat, please call us immediately and we will help you resolve.  We have never left our customers in a bad or unfair situation, and we never will.  Your satisfaction is our #1 priority.

How does the warranty work?

SMARTO bidet come with 12 months ONSITE warranty. We offer the highest quality bidet seats that will last for years to come.  That's why all our products are backed by an outstanding warranty package.  All our bidet seats have been rigorously tested for durability and reliability.

The warranty can be extended to 24 or 36 months. (Under condition)

In the unlikely event you have a problem with your bidet toilet seat, your first step is to contact us and we’ll troubleshoot the problem with you.  If the problem can be fixed by sending you a spare part, like a new hose for example, we will do so.  

If the problem seems to be something mechanical inside your bidet seat, YOU DON'T NEED TO SHIP IT BACK, OUR TECHNICIAN WILL GO TO YOUR HOME AND FIX IT. It is absolutely free on first warranty year. On second to third warranty years, we will do the same, however, we will charge AUD 80 each time to cover labor.

How long does it take to deliver?

Most orders are processed and shipped within 24 hours via AU POST ground service. Orders will be shipping out of local dealers in your area and should take from 3 to 5 days to deliver.

How warm will seat and water can be?

The seat temperature is adjustable at 33.5, 36.5, and 39.5 degrees, and water temperature is also adjustable at 35.5, 37.5, and 39.5 degrees - about the same as your body temperature.

How warm is warm air dryer?

The air is warmed at 45 degrees - much less than a hair dryer.

How long should I use a bidet?

It will vary depending on the user's preference but the average user will use a bidet for about 15 to 25 seconds per use.

Does your bidet meet Australian Standard?

They both meet Watermark and electrical requirements.